How will I know when my order is ready?
We will notify you via email.
Faulty or damaged items?
We believe in putting a personal touch into everything we do. If for some reason your items are damaged or faulty we will replace your items for FREE and at a priority.
What if I have a group order or want to order in bulk?
Group orders are 10 or more items. They can be a combination of items. Please use coupon code GROUP10 when checking out. Flat rate shipping does not apply to group orders. Please contact our office for a quote on shipping.
How long will my order take?
Please allow approximately 3 weeks to complete your custom order. Because all of our orders are unique to each customer, and we do aim for perfection, it does take time. We appreciate your patience and will strive to get your order to you as quickly as possible.
We unfortunately do not accept exchanges or refunds. Each product is made to order and customized. We want you to be completely happy with your purchase, and we strive to provide the best quality. If for some reason you are not happy, we would love to make it right, please contact us by email at email@example.com.